Privacy Policy – Lisa’s Diary

Last updated: 22 november 2025

At Lisa’s Diary, your privacy truly matters to us. We want you to feel safe and comfortable while browsing our website and placing an order. This policy explains, in a friendly and simple way, what information we collect, why we collect it, and how we take care of it especially because our shop runs on Wix.

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Who we are

Lisa’s Diary
Website: www.lisasdiary.com
Email: cozywithlisa@gmail.com
Location: Utrecht

If you ever have questions or concerns, you can always reach out we’re happy to help!

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Information we collect

We only ask for information that is necessary to process your order and to stay in touch when needed. This may include:

• Your first and last name

• Your address

• Your email address

• Your phone number (optional)

• Payment details (processed securely through trusted payment providers)

• Order details (such as which bookmarks, stickers, sticker sheets, or stationery items you purchased)

Because our shop is hosted on Wix, the platform may also collect data automatically through cookies. These help the website run smoothly and allow us to understand how people use the site (for example: which pages are visited most).

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Why we use your information

We only use your information for the following purposes:

• To pack and ship your order

• To process your payment safely

• To send your order confirmation or invoice

• To contact you if something isn’t quite right with your order

• To improve our website and make your shopping experience even better

We never use your information for spam, newsletters you didn’t ask for, or advertising. And we never sell or share your information with third parties for their own purposes.

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Payments

Payments on our website are processed through secure providers such as iDEAL and PayPal.
These services handle your payment details safely. We only receive a notification that your payment was successful — we do not see or store your full payment information.

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Shipping

To deliver your order, we use PostNL.
For this, we only share the information needed to deliver your package: your name and address.

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How we protect your data

Because Lisa’s Diary is built on Wix, your data is stored on Wix’s secure servers. Wix complies with the GDPR (General Data Protection Regulation), meaning they follow strict rules to keep your data safe.

We do everything we can to make sure your information is handled with care and stored securely.

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How long we keep your information

We don’t keep your information longer than necessary.

• Order and administrative data: up to 7 years (required by law)

• Customer service or contact messages: up to 1 year

After that, your information is deleted or anonymized.

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Cookies

Our Wix website uses cookies to help the site function properly and to understand how visitors use our pages. Cookies can help with things like:

• Keeping items in your shopping cart

• Loading the website faster

• Showing pages in the correct language

• Understanding which pages are most helpful to visitors

You can adjust or turn off cookies anytime in your browser settings.

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Questions? We’re here for you!

If you ever have questions about your privacy or how your data is handled, feel free to reach out.

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We want your experience at Lisa’s Diary to feel safe, personal, and enjoyable.