Shipping & Returns

Shipping Policy

Shipping & Returns Policy

Order Processing

At Lisa’s Diary, all orders are processed within 2–4 business days after payment is received.
Orders are not processed on Sundays or holidays.

If order volume is high or delays occur, we will notify you by email.

Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on your location and the size/weight of your order.

Estimated delivery times:

Domestic Shipping: 3–7 business days
International Shipping: 7–21 business days

Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Tracking

All orders are shipped with a tracking number unless otherwise stated.
Tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties.
These charges are not included in product or shipping costs and are the customer's responsibility.

Returns & Exchanges Policy

Because most of our items are small paper goods (bookmarks, stickers, sticker sheets, and stationery goodies), we aim to keep returns simple and fair.

Return Eligibility

We accept returns within 14 days of delivery. To qualify, items must be:

Unused and in original condition
In their original packaging
Accompanied by proof of purchase

Non-returnable items:

Digital downloads
Personalized or custom-made stationery
Items marked as “final sale”

Return Process

Email us at Cozywithlisa@gmail.com with your order number and reason for return.
Once your return is approved, you will receive instructions and a return address.
Ship the item back using a trackable method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed to your original method of payment within 5–7 business days.
Shipping fees are non-refundable.

Exchanges

We accept exchanges for:

Damaged items
Incorrect items
Size or version swaps when inventory allows

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

Your order number
Photos of the item
Photos of the packaging (if damaged)

We will resolve the issue as quickly as possible.

Contact Us

For questions about shipping, returns, or your order, reach out anytime:
📧 cozywithlisa@gmail.com